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Content is loading, please waitNexus — The Company
We're on a mission to make buying and selling safe, simple, and accessible for everyone.
Our Mission
Nexus exists to make peer-to-peer commerce trustworthy for everyone. We believe that buying or selling shouldn't require taking a leap of faith — which is why every step runs on shared order records, reviews from real orders, in-app reporting, and human dispute mediation.
Our Story
Nexus was founded after our team experienced first-hand how frustrating and unsafe informal marketplaces could be. We set out to build a platform where trust is the default — not an afterthought — and we are growing it buyer by buyer, seller by seller.
Our Values
Trust. Every feature we build starts with the question: does this make our users safer? Transparency. Fees, policies, and dispute outcomes are always explained clearly. Community. We grow when our users grow — their success is ours.
Every Nexus legal document lives here — the footer keeps only the five most-used shortcuts.
Terms of Service
The master contract between you and Nexus Freelancing LLC: the two-relationship marketplace model, order stages, account rules, no-commission money model, governing law (Wyoming, with consumer carve-outs). Read the Terms →
Privacy Policy
What we collect, why, the legal bases, who we share it with (Supabase, Stripe, Google, Vercel, map and CDN providers), your data rights and how to exercise them in one month. Read the Privacy Policy →
Refund & Dispute Policy
Two contracts, two rules: your Nexus subscription (we can refund you) vs marketplace payments between buyer and seller (the seller owes refunds; we mediate and enforce). Read the Refund Policy →
Cookie Policy
Strictly necessary session cookies only — no advertising or analytics cookies — plus how to control them and what breaks if you block them. Read the Cookie Policy →
Seller Terms
Seller of record obligations: plan tiers and pricing, direct settlement (you keep 100%), legality and licensing, taxes, deliverables and IP, standing, suspension and appeals. Seller Terms →
Buyer Terms
Direct payment to sellers, the order process (72-hour acceptance), order requests, who owns delivered work, disputes, reviews, and your obligations. Buyer Terms →
Marketplace Rules
The conduct baseline: prohibited goods & services, listing rules, physical-goods and delivery duties, direct-settlement transaction rules, reviews, reporting and enforcement. Marketplace Rules →
Verification Policy
What credential and listing review actually checks, how documents are kept private, and — just as honestly — what verification does not mean. Verification Policy →
Copyright & IP Policy
How rights holders report infringement (notice & takedown), how accused users counter-notice, and our repeat-infringer policy. Copyright & IP Policy →
Accessibility Statement
Our WCAG 2.1 AA goal, known limitations, and how to get an accessible alternative for anything that blocks you. Accessibility →
Regulatory Compliance
Nexus is operated by Nexus Freelancing LLC, organized in Wyoming, United States (registered-agent address: 30 N Gould St Ste N, Sheridan, WY 82801, United States — not an operating office). We comply with the consumer-protection and e-commerce rules that apply to us. Questions about our compliance posture can be directed to contact@nexus-freelancing.com.
Reports & Appeals (In-App)
The fastest route for anything on-site: use the Report control on the listing, profile, or message, and appeal any account decision from the suspension notice. Both are handled on the record, inside the app.
Email Support
For everything else, write to support@nexus-freelancing.com (general help), billing@nexus-freelancing.com (billing & plans), or contact@nexus-freelancing.com (legal & policy — including your data rights). We don't run a 24/7 line and won't promise a fixed response time — but every message is answered.
Phone
Call (307) 448-3393. If we can't pick up, leave a message with your account email and the best time to call back — email remains the fastest channel.
Business Enquiries
Interested in partnerships or press? Write to contact@nexus-freelancing.com and mark the subject line clearly — it will be routed to the right person.
Email us and we will reply as soon as we can.