About Us
Our Mission
Nexus exists to make peer-to-peer commerce trustworthy for everyone. We believe that buying or selling second-hand shouldn't require taking a leap of faith — which is why we've built protections, verification, and support into every step of the experience.
Our Story
Nexus was founded after our team experienced first-hand how frustrating and unsafe informal marketplaces could be. We set out to build a platform where trust is the default — not an afterthought. Today we serve thousands of users across the region.
Our Values
Trust. Every feature we build starts with the question: does this make our users safer? Transparency. Fees, policies, and dispute outcomes are always explained clearly. Community. We grow when our users grow — their success is ours.
Legal Information
Terms of Service
Our Terms of Service outline the rules for using the Nexus platform — including what's allowed, what's prohibited, and what happens if either party breaches the agreement.
Privacy Policy
We take your data seriously. Our Privacy Policy details exactly what information we collect, how we use it, who we share it with, and how you can request deletion at any time.
Cookie Policy
We use strictly necessary cookies to keep the platform running, plus optional analytics cookies to improve your experience. Manage your preferences at any time from the Cookie Settings panel.
Community Guidelines
These guidelines govern behaviour across all Nexus spaces — listings, messages, reviews, and the community forum. Violations can result in suspension or permanent removal from the platform.
Seller & Buyer Agreements
Separate agreements govern the specific responsibilities and protections for sellers and buyers. These are accepted during onboarding and are always accessible from your account settings.
Regulatory Compliance
Nexus operates in compliance with applicable consumer protection and e-commerce regulations. Questions about our compliance posture can be directed to legal@nexus.com.
Contact Us
Live Chat
The fastest way to get help. Open the chat widget inside the Nexus app and a support agent will respond within minutes — available 24 hours a day, 7 days a week.
Email Support
For non-urgent enquiries, write to us at support@nexus.com. We aim to respond to all emails within one business day.
Business Enquiries
Interested in partnerships, press, or enterprise solutions? Reach our business development team directly at partnerships@nexus.com.
Still have questions?
Our support team is happy to help you with anything.