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Content is loading, please waitNexus — The Company
We're on a mission to make buying and selling safe, simple, and accessible for everyone.
Our Mission
Nexus exists to make peer-to-peer commerce trustworthy for everyone. We believe that buying or selling second-hand shouldn't require taking a leap of faith — which is why we've built protections, verification, and support into every step of the experience.
Our Story
Nexus was founded after our team experienced first-hand how frustrating and unsafe informal marketplaces could be. We set out to build a platform where trust is the default — not an afterthought. Today we serve thousands of users across the region.
Our Values
Trust. Every feature we build starts with the question: does this make our users safer? Transparency. Fees, policies, and dispute outcomes are always explained clearly. Community. We grow when our users grow — their success is ours.
Terms of Service
Our Terms of Service outline the rules for using the Nexus platform — including the subscription model, how buyer–seller payments are settled directly, and what happens on breach. Read the Terms →
Privacy Policy
We take your data seriously. The Privacy Policy details what we collect, how we use it, who we share it with (Supabase, Stripe, Google, map providers), and how to request deletion. Read the Privacy Policy →
Refund & Dispute Policy
How refunds work for your Nexus subscription, and — just as important — how marketplace disputes are mediated when buyers and sellers settle payments directly. Read the Refund Policy →
Cookie Policy
We use strictly necessary session cookies only — no advertising or analytics cookies. Read the Cookie Policy →
Seller & Buyer Terms
Separate agreements govern the specific responsibilities of sellers (subscription, standing, direct payment collection) and buyers (direct payment, disputes, reviews). Seller Terms → · Buyer Terms →
Regulatory Compliance
Nexus operates in compliance with applicable consumer protection and e-commerce regulations. Questions about our compliance posture can be directed to legal@nexus.com.
Live Chat
The fastest way to get help. Open the chat widget inside the Nexus app and a support agent will respond within minutes — available 24 hours a day, 7 days a week.
Email Support
For non-urgent enquiries, write to us at support@nexus.com. We aim to respond to all emails within one business day.
Business Enquiries
Interested in partnerships, press, or enterprise solutions? Reach our business development team directly at partnerships@nexus.com.
Our support team is happy to help you with anything.