Marketplace Rules

The following may not be listed, offered, requested, or delivered on Nexus — in any category, by anyone:

• Illegal goods or services — anything unlawful to sell, buy, or possess in your jurisdiction or the buyer's.
• Counterfeit, replica, or stolen goods, and fraudulent services of any kind.
• Financial crime — scams, pyramid/Ponzi schemes, money laundering, cash-out or money-mule services.
• Weapons, ammunition, or explosives where prohibited by law; and weapon-making instructions intended to circumvent those rules.
• Drugs and controlled substances, prescription medication, and drug paraphernalia where prohibited.
• Sexual exploitation — escort or adult-contact services, sexually explicit content involving or accessible to minors, and anything that facilitates exploitation. Suspected child sexual exploitation is reported to the relevant authorities.
• Cybercrime — hacking or intrusion services, credential theft, doxxing kits, stalkerware, malware, botnets, phishing kits, or unauthorized-access tooling.
• Intellectual-property violations — pirated material, cracked software, unauthorized copies, trademark-infringing goods (see the Copyright & IP Policy).
• Dishonesty services — academic cheating (writing exams or coursework for submission), fake reviews, fake followers/engagement, fake documents, fake or altered IDs, fabricated credentials or certificates.
• Identity misuse — selling accounts, selling personal data, identity theft, or impersonation services.
• Regulated professional services without authorization — legal, medical, financial, or other licensed services offered by someone who does not hold the required licence or authorization.
• Personal safety items that require compliance (e.g. recalled products, safety-critical goods sold without required certification).

If you are unsure whether something is allowed, ask before listing: contact@nexus-freelancing.com. Moderation may reject or remove anything in this list on sight — repeated or serious violations terminate the account.

Most Nexus transactions are services, but physical goods are allowed. Because Nexus never touches the goods or the payment, the seller alone is responsible for the physical side — and the listing must disclose it upfront:

• Description & condition. State the condition honestly (new/used/refurbished), with real photos, dimensions/specifications, and available quantity.
• Delivery terms before payment. The listing or the in-app agreement must state the delivery method, who pays for shipping, any delivery charges, and the estimated timeframe.
• International orders. For cross-border sales, agree in the app who handles customs declarations, import duties, and taxes — customs charges caused by a wrong declaration are the responsible party's problem, not Nexus's.
• Lost or damaged in transit. Agree the risk point in the order (for example, risk passes on handover or on delivery). Keep tracking and handover evidence — it is what dispute review works from.
• Defective or not-as-described goods. The seller owes the remedy they agreed in the order — repair, replacement, or refund — and consumer-protection law can give the buyer rights a listing cannot waive (see the Refund Policy). A blanket “no refunds” claim does not override defective-goods rights.
• Product safety. Do not sell recalled, unsafe, or non-compliant products. Safety obligations (including recalls) stay with the seller.

Buyers pay sellers directly; Nexus never touches marketplace money. That makes these rules safety-critical, not bureaucratic:

• Agree the essentials in the app (scope, price, currency, timeframe) before any money moves. Prices are set by the seller and shown on the listing or order; the buyer and seller agree the currency between themselves. The order record is the shared truth if anything goes wrong.
• Use traceable direct payment methods you both understand. Keep the receipt — you will need it in a dispute.
• Sellers: honour accepted orders at the agreed price and timeframe, or cancel promptly and make the buyer whole for anything already paid.
• Buyers: pay as agreed for accepted work; check a seller's reviews, verification status, and history first.
• Both: off-platform deals have no order record, no mediation, and no enforcement — if anyone pushes hard to leave the app to “avoid the record,” that is a red flag worth reporting.

How to report. Use the report control (⚑) on the listing, profile, review, or message concerned. Reports go into a moderation queue and are assessed against the in-app record. Knowingly false or abusive reporting is itself a violation.

Enforcement ladder. Depending on severity and history: content removal → warning → restriction of features → suspension (server-side, immediate) → termination. Fraud, scams, and serious illegality skip the early rungs. Moderation decisions come with a statement of reasons, and you can appeal any of them from the account notice for at least 6 months — appeals are reviewed by a different person.

Enforcement can reach in-progress transactions: a suspended seller keeps their existing obligations to buyers, and the order record is preserved for dispute review (see Terms, section 8).