This policy explains what Nexus actually verifies, how the review works, and — just as honestly — what verification does not mean. Verification markers are signals about process, not promises about outcomes.
1. What We Review
Nexus runs three distinct checks, and they mean three distinct things:
Seller standing (automatic). Whether an account may sell at all depends on its account status and subscription state, enforced server-side. Nothing here is a judgement about a person — it is mechanics.
Credential review (human). Sellers can submit education entries — institution, qualification, years — optionally with a supporting document (for example, a certificate or transcript). A Nexus administrator reviews each submission and marks it pending, approved, or rejected, recording a note and the review date. Approved credentials can be shown on the seller's profile as reviewed.
Listing review (human). Listings pass through admin approval (approved, returned to pending, or rejected) before or while they are publicly served, against the Marketplace Rules.
Submitting credentials is how sellers differentiate themselves beyond reviews; higher-trust presentation on Nexus comes from this review plus genuine order history, never from paying for a badge.
2. How Credential Review Works
You submit education entries — and any supporting documents — from your profile editor.
Storage is private. Uploaded documents live in a private storage bucket. They are never public: only you (from your profile editor) and reviewing administrators can open them, via short-lived signed links.
An administrator reviews the entry against the document and plausibility checks, then sets the status: approved or rejected, with a review note. Entries awaiting review show as pending.
You see the outcome on your profile entry, including the reviewer's note. If a submission is rejected, fix the issue described in the note and update the entry for a fresh look.
False submissions have consequences. If an approved credential later proves to be fabricated or materially misleading, it is revoked and the account is sanctioned under the Marketplace Rules.
3. What Verification Does Not Mean
Not identity verification. Credential review is not a government-ID or KYC check; it does not prove a person's legal identity.
Not a background check. We do not run criminal, credit, or sanctions background checks on sellers.
Not a quality guarantee. An approved credential means an administrator found the submitted documentation plausible and consistent — it says nothing about the quality of any future work.
Not a Nexus endorsement or warranty. Reviewed sellers remain independent businesses; Nexus is not a party to their contracts and does not guarantee their performance, delivery, or refunds.
Not permanent. Statuses can change: accounts are suspended, credentials revoked, listings rejected on re-review.
Because settlement is direct, buyers should still read reviews, inspect order history, agree terms in the app, and pick payment methods they understand — even with reviewed sellers.
4. Your Data During Verification
Credential entries and documents are personal data handled under the Privacy Policy: stored with restricted access, used for the review and for account-safety purposes, and deletable with your account (you can also remove an entry from your profile editor). We do not sell verification data or share it with advertisers. Questions about access to or deletion of verification material: contact@nexus-freelancing.com.
5. Questions & Appeals
If you believe a review decision was wrong — for example, a genuine credential was rejected — contact support@nexus-freelancing.com from your account email, or use the account appeal route if the decision was part of an account action. Appeals are reviewed by someone other than the original reviewer.
