Seller Terms of Service

• Marketplace selling (creating listings, being discovered, messaging, and accepting orders) requires an active seller subscription or an active free trial.
• New sellers receive one 14-day free trial per account. We may decline or revoke a trial if the account appears fraudulent. If you subscribe as an EU/EEA consumer, the statutory 14-day withdrawal right described in the Refund Policy applies in addition to the trial.
• At the end of the trial (or a free period), your subscription converts to the paid plan you selected and billing begins through Stripe.
• Auto-renewal. Subscriptions renew automatically each period at the then-current price. Cancel any time — you keep access until the end of the paid period, then your account is downgraded to a buyer account. Downgrade does not delete your listings history but your active listings are no longer served to buyers.
• Past-due. If a renewal payment fails, we notify you and mark the subscription past-due. Access to new work is suspended while past-due; a successful payment reinstates it immediately. After the dunning period, the subscription is canceled by Stripe and access ends.

The tiers, prices, and what each includes — the current list always lives on the plan-selection page, and Stripe shows you the exact amount before you confirm:

• Basic Seller — US$9 monthly or US$99.99 yearly. Create and manage listings, receive and manage orders, direct messaging with buyers, answer buyer order requests.
• Location Seller — US$16 monthly or US$174.99 yearly. Everything in Basic, plus a map pin on your profile and directions for buyers — built for services delivered in person.
• Premium Seller — US$25 monthly or US$274.99 yearly. Everything in Basic, plus priority placement in search results and a Featured badge on your listings.

• Taxes. Applicable taxes (if any) are calculated and shown at checkout before you pay; prices above are before any such tax.
• What no plan includes. No tier ever includes a share of your marketplace sales (there is no commission), a guarantee of buyers or orders, or ranking by any means other than the disclosed Premium placement.
• Switching plans. Change plans from Settings → Account & Billing (handled in the Stripe billing portal, which shows you the swap — including any proration Stripe applies — before you confirm). Downgrades take effect at the end of the paid period; unused time in the current period is not separately refunded except as the Refund Policy provides.
• Price changes. If we ever change a plan's price, we will tell you in advance by email and apply it only from your next renewal — never mid-period. If you do not accept the new price, cancel before renewal.

Buyers pay you directly — and you keep all of it. Nexus does not charge your buyers, does not hold, receive, process, or transfer their money, and does not pay you out. The payment method and terms are between you and each buyer. Nexus takes no commission, percentage, or per-order fee: 100% of the price you agree with your buyer is yours. Your subscription is the only thing you ever pay Nexus.

Nexus records the order (amount, status, acceptance, completion) so both parties have a shared, verifiable history, and shows an “earnings” figure — that figure is your completed work at the agreed amount; it is not money held by, owed by, or paid by Nexus. Historical orders from an earlier version of the platform may show a legacy “platform fee” figure — an old internal reporting notation, never a deduction; new orders have none.

Consequences: you are responsible for invoicing, collecting, and (where applicable) declaring and paying taxes on what you earn. If a buyer disputes non-payment, Nexus mediation uses the order record, but Nexus cannot compel payment from a buyer on your behalf.

For every marketplace transaction, you are the seller of record — the contract for your goods or services is between you and your buyer, and the legal responsibilities that come with being a seller sit with you, not with Nexus:

• Accuracy. Listings must be accurate: real availability, truthful pricing and timelines, no bait-and-switch, and images you have the right to use.
• Fulfilment. Respond to orders and messages in good faith (pending orders not accepted within 72 hours auto-cancel), deliver what was agreed at the agreed price and timeframe, and honour the completion and cancellation stages recorded on the order.
• Legality of what you sell. You warrant that what you offer is lawful for you to sell and for the buyer to buy, that you hold any licence, permit, or registration your trade requires, and that your work does not infringe anyone's intellectual-property rights (see the Copyright & IP Policy and the prohibited list in the Marketplace Rules).
• Physical goods. Where you sell goods rather than services, you also carry the delivery obligations in the Marketplace Rules: honest condition and descriptions, agreed delivery method and charges, customs handling you agreed to, loss/damage responsibilities, and defective-goods remedies.
• Deliverables & IP. By default, ownership of completed custom work passes to the buyer once they have paid in full (details in the Buyer Terms, section 4); your pre-existing materials stay yours, and you may show delivered work in your portfolio unless the buyer asks you not to.
• Taxes and your own compliance. You are solely responsible for determining, charging, declaring, and paying any taxes on your earnings, and for complying with the consumer-protection, licensing, and business laws that apply to you where you operate. Nexus does not provide tax advice.
• No agency. You are an independent business, not an employee, agent, partner, or representative of Nexus. You may not present yourself as acting on Nexus's behalf, and Nexus is not liable for your obligations to buyers.
• Warranty & after-sale duty toward buyers. You are responsible to your buyers for the quality, safety, and conformity of what you deliver, and for handling complaints and redo/refund requests you agree to — Nexus mediation does not discharge those duties.
• Disputes in good faith. Participate honestly in disputes and make buyers whole when a dispute is resolved against you (see the Refund Policy).
• No misrepresentation of Nexus. Never imply that Nexus holds buyer funds, guarantees payment, or is the seller of your goods or services.

We may suspend a seller (blocking new-work operations immediately, server-side) for: policy violations, fraud, unresolved lost disputes with refusal to make buyers whole, unresponsive or abusive conduct, or legal requirements. You will be told the reason where it is lawful to do so.

Suspension removes seller capabilities; your subscription is paused during suspension. A suspension can take effect while you have orders in progress — for example while a report is investigated. Your obligations to those buyers survive the suspension: work already agreed must still be completed or the buyer made whole directly, and the order record remains available for dispute review. Termination removes the account per the main Terms. Refund eligibility after a suspension for cause is limited per the Refund Policy.

Notice, reasons & appeal. Except where the law requires immediate action or the breach is serious or repeated, we give at least 30 days’ advance written notice before terminating a seller account, with the reasons. Every restriction, suspension, or termination comes with a statement of the facts and rules it is based on, and you can appeal it from the suspension page for at least 6 months. Appeals are reviewed by a different person from the original decision-maker.