Legal

Buyer Terms of Service

Last updated: September 26, 2026

These Buyer Terms apply to anyone browsing or purchasing on the marketplace. They supplement the main Terms of Service.

1. How Marketplace Payment Works

You pay the seller directly. Nexus does not process, hold, escrow, or guarantee marketplace payments. When you place an order, Nexus records it and notifies the seller; the money moves from you to the seller by the payment method you agree on.

Because Nexus runs no payment flow on marketplace orders, there is no card authorization, capture, or hold by Nexus — any authorization, timing, or capture behavior is a matter for the payment method you and the seller choose, and its provider's terms apply to that.

This means: verify the seller before paying (ratings, reviews, verification status, in-app order history); keep the order and any agreement inside the app; and understand that if a seller fails to deliver or refuses to refund after a dispute, Nexus can suspend the seller but cannot claw money back out of them. See the Refund Policy.

2. The Order Process

Place an order at the listed price (or via an accepted offer). The order is pending. Before you confirm, check the full summary — seller, item or scope, price, currency, timeframe — and confirm only when it is right; what you submit becomes the shared order record.
The seller has 72 hours to accept. Orders not accepted in time are automatically canceled.
Acceptance means the seller commits to the work at the agreed price. Only sellers in good standing (active account + active subscription or trial) can accept orders — the platform enforces this server-side.
Completion. When the work is done, the order is marked complete. If something is wrong, open a dispute instead of accepting completion.
Cancellation. You may cancel a pending order any time before the seller accepts, with a reason. Cancelling after acceptance can carry obligations under your direct contract with the seller (for example, for work already performed).

3. Order Requests — Setting Expectations

Beyond ordering from existing listings, you can post an order request describing the work you need and let interested sellers respond. Order requests move through clear stages — Request (you post it), Interest (sellers respond), Selection & Agreement (you pick a seller and you both confirm scope, price, and timeframe in the app — this is when a direct contract between you and that seller forms), and Performance & Completion (the work is delivered and you settle payment directly).

The mechanics, exactly as the platform enforces them: a regular account keeps 1 open request at a time; an active Premium Buyer subscription (US$9.49/month) — and premium seller roles with an active subscription — raise that to 10. Every request expires automatically 28 days after it is posted; accepted, cancelled, and expired requests free up your slot. You may cancel your own request while it is still open. Nexus can remove requests that break the Marketplace Rules.

Honest expectations: posting a request — even with a Premium Buyer subscription — does not guarantee that any seller will respond, agree to your terms, accept the work, or complete it. Seller participation in each request is voluntary, and the direct contract that eventually forms is between you and the seller you select, not with Nexus.

4. Deliverables — Who Owns the Work

For freelance and custom work, the default intellectual-property rule on Nexus (unless you and the seller agree otherwise in writing on the order) is:

Delivered work becomes yours once you have paid for it in full. Until full payment, the seller keeps the rights and may lawfully withhold delivery.
Pre-existing material stays the seller's. Tools, templates, code libraries, know-how, and materials the seller already owned or created independently remain theirs; you receive the licence needed to use them as part of the deliverable.
Third-party and open-source components are governed by their own licences; the seller must not silently build your deliverable out of material they had no right to use.
Portfolio rights. Unless you tell the seller otherwise (for example for confidential work), the seller may show the completed work in their portfolio. Confidential information you share must be treated as confidential and used only to do the work.
This default rule allocates rights between you and the seller. Nexus takes no ownership of deliverables and is not a party to that allocation; platform content itself follows the Copyright & IP Policy.

5. Disputes

Open disputes on the order in the app with a reason and any in-app evidence. A Nexus administrator mediates using the record in the Service. If the dispute is resolved in your favor, the seller is obligated to make you whole directly; refusal can lead to the seller’s suspension or termination. Because payment is direct, Nexus’s remedies run against the seller’s access, not against their bank account — read the Refund Policy for the honest limits of this process. Mediation governs what happens on the platform; it never removes your statutory rights or your ability to pursue the seller by other legal means.

6. Your Obligations

Pay as agreed for work actually accepted and completed.
Be honest in disputes and reviews — false claims against sellers can affect their livelihood and are a policy violation.
Keep account information current and credentials secure.
Do not attempt to circumvent platform limits or move a transaction off-platform to avoid the order record (off-platform transactions have no dispute path).
For physical goods: provide accurate delivery details, agree shipping costs and risk points in the app before paying, and handle any import duties you agreed to (see the Marketplace Rules, section 4).

7. Reviews

Reviews are for orders completed through the platform, must be truthful, and cannot contain personal data or abusive content. Reviews cannot be edited by their author; we may remove reviews that violate policy, and sellers may respond to reviews. We do not pay for or require positive reviews, review manipulation by either party is a terminable offense, and Nexus does not verify or guarantee review accuracy.

8. Support & Complaints

Help with orders, disputes, or anything else: in-app chat or support@nexus-freelancing.com. Keep your messages in the app — that record is what support and dispute review work from.

If you believe a moderation decision about your account or content was wrong, you can appeal it from the account notice for at least 6 months — appeals are reviewed by a different person. If you are an EU/EEA consumer, you may also use a certified alternative dispute resolution (ADR) entity for your country (your national consumer authority can point you to one); Nexus does not currently participate in an ADR scheme, but nothing here limits that right or your mandatory consumer protections.

Questions about this document? Contact contact@nexus-freelancing.com.